Learn how to provide attendees with a refund.
Please note: This information is for Admins ONLY!
You can either watch the video below for a step-by-step walkthrough or scroll down to follow the written instructions.
From your main dashboard, click on Registration → Registrations.
Find the person you want to be refunded by searching for their name in the search bar at the top of the page or scrolling through the table.
When you have found the name, click on it.
On the next screen, click on the Refund Order button.
The next screen will show you all the tickets they have purchased and if they have purchased tickets for other attendees.
At this point, you can either refund everything by selecting the box next to Refund Everything (1) or selecting which tickets they would like refunded under the attendee's name (2).
To the right of the screen, you will see what is being refunded and the total cost being refunded (3).
If the person you are refunding has bought multiple tickets for other attendees, you can also refund these if required.
Under the above tickets, you will see a button saying “Show Tickets” - this will take you to the other attendee tickets.
Click on this button and then select the corresponding tickets you’re required to refund.
Once all this is done, you click on the Next button.
You will then be able to submit the refund via Stripe, or you can choose to process the refund ‘offline”.
Please Note:
To process a refund for PayPal you will need to do this via PayPal.
To get this to show as refunded on the Oxford Abstracts software you will need to click Process Offline (see screenshot below), and then manually update it once the refund has been processed on PayPal.
Select the option you wish to choose and click the Submit button at the bottom of the page.
On the next screen, the status will appear as ‘pending’ until you have sent the money. You can mark this as complete via the button to the top right of the screen when you have done this.
Please Note:
"Mark as paid" appears when an attendee has used an offline payment method.
"Mark payment complete" appears when a delegate originally chose to pay with payment link but the admin needs to mark it as paid because the delegate actually paid offline. This option requires card details to be added.
Should you require any further assistance, please contact our help desk via our contact form.