By default, all emails are from email@example.com but you can change this so that the emails come from your chosen email address. The reply-to address will always be the notification email you enter into the system.
The guidance below is for event administrators/ organisers. If you are an end user (eg. submitter, reviewer, delegate etc), please click here.
Go to Event dashboard → Emails → Verify sender
In the middle of the screen, you can enter the email address that you would like notification emails to be sent from. Please note the email needs to be from a domain that you have control over. Unfortunately @gmail.com or @yahoo.com addresses won't work because some of the large email vendors have policies disallowing third parties from sending mail from their domains.
After entering the email and sender name, click SEND VERIFICATION EMAILS.
You can then overwrite the fields entered to add an additional address if you wish.
You should receive two emails - one from Oxford Abstracts and one from Postmark (our email service provider).
If you've previously registered the same email with a different event, you'll just receive the Oxford Abstracts email. Click on the link in the email.
You will then see this message. Click on the underlined link to activate the email address.
You will return to the Verify email page and see that:
1) Your email address has been verified, so emails that are sent from the event will then reflect the changes.
2) Ignore the DKIM option unless relevant - see notes at the bottom of the screen.
3) Click Set As Event Email, only if you would like this email address to replace the notification email in event details.
You can remove the verified email address at any point by going to Event dashboard → Emails → Verify sender
and clicking remove next to the relevant email address.