--- title: "FAQ: Admins - getting started" description: Find answers to our most frequently asked questions when it comes to getting set up on Oxford Abstracts. --- [Skip to content](https://help.oxfordabstracts.com/knowledge/faq-getting-started#main-content) English Show submenu for translations [Didn't find the help you need?](https://help.oxfordabstracts.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://help.oxfordabstracts.com/tickets-view?hsLang=en) ![](https://help.oxfordabstracts.com/hs-fs/hubfs/OA%20Blue%20Logo%20-%20PNG.png?width=800&height=191&name=OA%20Blue%20Logo%20-%20PNG.png) Open main navigation Close main navigation - English Show submenu for translations - [Didn't find the help you need?](https://help.oxfordabstracts.com/knowledge/kb-tickets/new) - [Customer portal](https://help.oxfordabstracts.com/tickets-view) - Go to oxfordabstracts.com Go to oxfordabstracts.com How can we help? - There are no suggestions because the search field is empty. 1. [Oxford Abstracts Knowledge Base](https://help.oxfordabstracts.com/knowledge?hsLang=en) 2. [FAQ](https://help.oxfordabstracts.com/knowledge/faq?hsLang=en) # FAQ: Admins - getting started ## Find answers to our most frequently asked questions when it comes to getting set up on Oxford Abstracts. **I’ve forgotten my password – how do I reset it?** See [Creating an account](https://help.oxfordabstracts.com/knowledge/creating-an-account-with-oxford-abstracts?hsLang=en) with Oxford Abstracts. **How do I give someone admin rights to the event?** See [Manage users](https://help.oxfordabstracts.com/knowledge/manage-users?hsLang=en). **How long do you keep the data for an event?** Oxford Abstracts will store conference data for at least a year after the conference start date unless the customer deletes the event. This allows customers to look back at a previous year’s conference when setting up a new conference. In order to comply with GDPR regulation, events will be deleted 6 years after the start date of the conference. All records of deleted events will be removed from Oxford Abstracts servers and clients should ensure that they have kept suitable backups before the 6 years have elapsed. **I am an administrator for an event, and also a reviewer. How does that work?** See [Your personal dashboard](https://help.oxfordabstracts.com/knowledge/your-personal-dashboard?hsLang=en). **A reviewer / submitter is having issues seeing their reviews/ submission** [Not being able to see reviews when logged in](https://help.oxfordabstracts.com/knowledge/faq-reviewers?hsLang=en) See also [Guidance for admins dealing with submitter, reviewer and committee etc. issues](https://help.oxfordabstracts.com/knowledge/faq-guidance-for-admins-dealing-with-end-user-issues?hsLang=en)   **What guidance can I give to users?** [Guidance for submitters](https://help.oxfordabstracts.com/knowledge/making-a-submission?hsLang=en) [Guidance for reviewers](https://help.oxfordabstracts.com/knowledge/completing-a-review?hsLang=en) [Guidance for committee members,](https://help.oxfordabstracts.com/knowledge/making-decisions-on-submissions-as-a-committee-member?hsLang=en) [Guidance for symposia](https://help.oxfordabstracts.com/knowledge/submit-a-symposium?hsLang=en) [Guidance for delegates wishing to register](https://help.oxfordabstracts.com/knowledge/support?hsLang=en#guidance-for-delegates-wishing-to-register) [Guidance for conference platform users](http://t.ly/PUOJ) [Guidance for exhibitors and representatives](http://t.ly/L4AK) **How do I delete my account?** See [Updating your profile](https://help.oxfordabstracts.com/knowledge/updating-your-profile?hsLang=en)   ![](https://help.oxfordabstracts.com/hubfs/Knowledge%20Base%20Import/oxfordabstracts.freshdesk.comsupportsolutionsarticles8000072739-faq-getting-startedhit.gif) - [Introduction to the Oxford Abstracts tools](https://help.oxfordabstracts.com/knowledge/introduction-to-the-oxford-abstracts-tools?hsLang=en) - [Getting Started and Creating an Account](https://help.oxfordabstracts.com/knowledge/getting-started-and-creating-an-account?hsLang=en) - [FAQ](https://help.oxfordabstracts.com/knowledge/faq?hsLang=en#main-content) - [Zoom](https://help.oxfordabstracts.com/knowledge/faq?hsLang=en#zoom) - [Support](https://help.oxfordabstracts.com/knowledge/support?hsLang=en#main-content) - [Guidance for submitters](https://help.oxfordabstracts.com/knowledge/support?hsLang=en#guidance-for-submitters) - [Guidance for committee members](https://help.oxfordabstracts.com/knowledge/support?hsLang=en#guidance-for-committee-members) - [Guidance for symposia submitters](https://help.oxfordabstracts.com/knowledge/support?hsLang=en#guidance-for-symposia-submitters) - [Guidance for the conference platform](https://help.oxfordabstracts.com/knowledge/support?hsLang=en#guidance-for-the-conference-platform) - [Guidance for exhibitors and representatives](https://help.oxfordabstracts.com/knowledge/support?hsLang=en#guidance-for-exhibitors-and-representatives) - [FAQs for users](https://help.oxfordabstracts.com/knowledge/support?hsLang=en#faqs-for-users) - [Account Administrator Functions](https://help.oxfordabstracts.com/knowledge/account-administrator-functions?hsLang=en) - [Getting Started With Your Event](https://help.oxfordabstracts.com/knowledge/getting-started-with-your-event?hsLang=en) - [The Submission Stage](https://help.oxfordabstracts.com/knowledge/the-submission-stage?hsLang=en#main-content) - [Preparing for the submission stage](https://help.oxfordabstracts.com/knowledge/the-submission-stage?hsLang=en#preparing-for-the-submission-stage) - [Designing your submission form](https://help.oxfordabstracts.com/knowledge/the-submission-stage?hsLang=en#designing-your-submission-form) - [Collecting submissions](https://help.oxfordabstracts.com/knowledge/the-submission-stage?hsLang=en#collecting-submissions) - [Managing submissions](https://help.oxfordabstracts.com/knowledge/the-submission-stage?hsLang=en#managing-submissions) - [The Reviewing Stage](https://help.oxfordabstracts.com/knowledge/the-reviewing-stage?hsLang=en#main-content) - [Preparing for reviewing](https://help.oxfordabstracts.com/knowledge/the-reviewing-stage?hsLang=en#preparing-for-reviewing) - [Managing reviews](https://help.oxfordabstracts.com/knowledge/the-reviewing-stage?hsLang=en#managing-reviews) - [The Decision Stage](https://help.oxfordabstracts.com/knowledge/the-decision-stage?hsLang=en#main-content) - [Preparing for the decision stage](https://help.oxfordabstracts.com/knowledge/the-decision-stage?hsLang=en#preparing-for-the-decision-stage) - [Recording decisions](https://help.oxfordabstracts.com/knowledge/the-decision-stage?hsLang=en#recording-decisions) - [Emails](https://help.oxfordabstracts.com/knowledge/emails?hsLang=en#main-content) - [Creating emails](https://help.oxfordabstracts.com/knowledge/emails?hsLang=en#creating-emails) - [Sending emails](https://help.oxfordabstracts.com/knowledge/emails?hsLang=en#sending-emails) - [Creating Exports, Reports and Abstract Books](https://help.oxfordabstracts.com/knowledge/creating-exports-reports-and-abstract-books?hsLang=en) - [The Conference Platform](https://help.oxfordabstracts.com/knowledge/the-conference-platform?hsLang=en#main-content) - [Setting up your conference platform](https://help.oxfordabstracts.com/knowledge/the-conference-platform?hsLang=en#setting-up-your-conference-platform) - [The Professional Conference features](https://help.oxfordabstracts.com/knowledge/the-conference-platform?hsLang=en#the-professional-conference-features) - [Publishing and managing your conference](https://help.oxfordabstracts.com/knowledge/the-conference-platform?hsLang=en#publishing-and-managing-your-conference) - [Downloading event timetable](https://help.oxfordabstracts.com/knowledge/the-conference-platform?hsLang=en#downloading-event-timetable) - [Timezones](https://help.oxfordabstracts.com/knowledge/the-conference-platform?hsLang=en#timezones) - [Creating announcements for your virtual conference](https://help.oxfordabstracts.com/knowledge/the-conference-platform?hsLang=en#creating-announcements-for-your-virtual-conference) - [Delegate Registration](https://help.oxfordabstracts.com/knowledge/delegate-registration?hsLang=en#main-content) - [Publish event](https://help.oxfordabstracts.com/knowledge/delegate-registration?hsLang=en#publish-event) - [Refunding attendees](https://help.oxfordabstracts.com/knowledge/delegate-registration?hsLang=en#refunding-attendees) - [Editing Ticket Orders](https://help.oxfordabstracts.com/knowledge/delegate-registration?hsLang=en#editing-ticket-orders) - [Creating & editing delegate registration events details page](https://help.oxfordabstracts.com/knowledge/delegate-registration?hsLang=en#creating-editing-delegate-registration-events-details-page) - [downloading invoice and receipts](https://help.oxfordabstracts.com/knowledge/delegate-registration?hsLang=en#downloading-invoice-and-receipts) - [Multi-Stage](https://help.oxfordabstracts.com/knowledge/multi-stage?hsLang=en) - [Symposia](https://help.oxfordabstracts.com/knowledge/symposia?hsLang=en#main-content) - [Preparing for symposia submission](https://help.oxfordabstracts.com/knowledge/symposia?hsLang=en#preparing-for-symposia-submission) - [Collecting and reviewing symposia](https://help.oxfordabstracts.com/knowledge/symposia?hsLang=en#collecting-and-reviewing-symposia) - [Managing symposia](https://help.oxfordabstracts.com/knowledge/symposia?hsLang=en#managing-symposia) - [Guidance For Reviewers](https://help.oxfordabstracts.com/knowledge/guidance-for-reviewers?hsLang=en#main-content) - [Guidance For Reviewers](https://help.oxfordabstracts.com/knowledge/guidance-for-reviewers?hsLang=en#guidance-for-reviewers) - [Attending an Event](https://help.oxfordabstracts.com/knowledge/attending-an-event?hsLang=en) - [Integrations](https://help.oxfordabstracts.com/knowledge/integrations?hsLang=en) [![Chill listening crop-3](https://help.oxfordabstracts.com/hs-fs/hubfs/OxfordAbstracts_January2021/Images/oa-logo-8b0fa2874439df378b0e4397fa42b52c.png?width=84&height=24&name=oa-logo-8b0fa2874439df378b0e4397fa42b52c.png "Chill listening crop-3")](http://oxfordabstracts.com) oxfordabstracts.com Help Center Copyright © 2026, Oxford Abstracts